MY DESIGN PROCESS
ROLE
UX Design Intern
WHAT I DID
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Extensive competitor market research
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From the results, determined and listed out top functionalities and created system architecture flow chart
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Designed new admin management interface
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Website design mock-up
DOWNLOADS
System Architecture Flow Chart
May - Aug 2015
As you can see from the above image, the original interface of IDServer was very straight forward - it was one simple table structure that contained all the necessary information. As the developer admitted to me, they did not care about what the interface looked like or how the users were going to use them. They just knew that the technology worked and had the best features.
However, now that they had this amazing piece of security software - they found it hard to explain to potential customers how to use them. They forgot that their audience had zero background in cryptography, or technology in general. Thus, they explained that this was where I come in - they wanted to completely re-design the interface for admin users.
I spent about two weeks researching all similar identity management software in Europe and America, identifying the important features by reading thousands of customer reviews. Below are some of the links to the notes I took during the research.
U.S. Market Notes || Centrify Research Notes || European Market Notes
After the research, I was able to pinpoint and present my findings of what the customers was looking for in such identity research software. I created personas and storyboards to help with the design process.
While I could not disclose the final design of the interface, below are some of the mock-ups that I presented. I also led A/B testing to further improve my designs throughout.
IDServer: Identity Management
Interface Design
What is IDServer? IDServer is a cloud-enabled Identity Management and Secure Data-Exchange software with federation SSO implementation that allows business entities, government agencies, and third-party services to manage multiple identities and exchange information across computer networks and cloud computing environments.
During my UX internship at E-GROUP in Budapest, Hungary this past summer, I was asked to improve and productize their prototype product, IDServer, so that they could present a well-refined package to potential customers. It was a project to actually transform a piece of technology that had zero usability to something that people can use with ease. I was involved heavily in the market research, competitive analysis, and interface design prototying of the design process. I realized that even with zero knowledge in security software, from extensive market research, I was able to understand how such program should flow.
The Old Design
And The New Designs!
The System Architecture
The Market Research (Competitors!)
Through working with the engneering team as well as talking to selective users--I was able to understand the entire system architecture sturcture. I then visulize this information using flow charts and tables.